This Refund Policy forms part of the Terms and Conditions of use provided in our Legal Notice.

Move Home Online is committed to protecting the statutory rights of our Users.
In accordance with EEC guidelines any purchase made at this web site shall be subject to a 7 working day refund from the date of the purchase. Any cancellation should be made by visiting our contact page and emailing the accounts department or management quoting the customer reference number or property id number.

Move Home Online adheres to the Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No. 2334), details of which can be found here: www.hmso.gov.uk/si/si2000/20002334.htm

We also follow guidelines published in

• Consumer Credit Act 1974 (as amended by the Distance Selling Regulations)
• Consumer Protection Act 1987
• Consumer Protection (Distance Selling) Regulations 2000
• Fair Trading Act 1973
• General Product Safety Regulations 1994
• Package Travel, Package Holidays and Package Tours Regulations 1992
• Sale of Goods Act 1979
• Supply of Goods and Services Act 1982
• Trade Descriptions Act 1968
• Unfair Contract Terms Act 1977
• Unfair Terms in Consumer Contracts Regulations 1994
• Unsolicited Goods and Services Act 1971 (as amended by the Distance Selling
  Regulations)